Archive for January, 2011

26
Jan
11

behavioral advertising — please don’t remind me

Two New York University grad students Nien Lam and Sue Ngo have created a high-tech sweatshirt that indicates when the person wearing it is exposed to pollutants such as car exhaust fumes and cigarette smoke. Thin blue veins appear within the pink heart or lungs on the front of the shirt, showing exposure to pollution in real time.

Understandably, this has made some of Lam and Ngo’s fellow students who smoke uncomfortable as it serves as a strong reminder of the harm they are doing to their bodies every time they go out for a cigarette. And while Web surfing isn’t necessarily bad for one’s health, being reminded that one’s online activity is being monitored by a third party can certainly make Internet users equally uncomfortable.

This puts us marketers in a bit of a difficult position. Behavioral advertising, or the tracking of an individual’s online browsing behavior in order to display personalized ads, can be a good way to increase the effectiveness of an online marketing campaign. But it can also be a good way to freak out and annoy our target audience, and show them that we have no regard for their privacy.

And now as Google and Mozilla prepare to introduce opt-out features for their respective Chrome and Firefox browsers, it promises to get a little interesting. Things won’t be as straightforward as the National Do Not Call Registry that allows individuals to block calls from telemarketers. For starters, users don’t always access the Internet using the same computer or IP address and third-party advertisers and publishers will need to actively agree not to monitor users who have opted out.

How do you think things will eventually turn out? Will the user, advertisers and publishers, and companies such as Google and Mozilla be able to find common ground? Or will the user be forced to give up some of his or her privacy for an optimal user experience?

Photo credit: Kt Ann

19
Jan
11

is there any room for crowdsourcing?

They say that many hands make light work. But then they also say too many cooks spoil the broth. There’s truth in both. And for good or bad, when it comes to marketer-consumer relationships, a significant number of consumers are no longer content to just sit on the sidelines. We’re seeing more and more crowdsourcing projects materialize — often in many shapes and forms.

Take a look at these examples:

Advertising: Doritos and Pepsi MAX run the Crash the Super Bowl contest in which anyone can submit their TV commercial for the chance to win a cash prize and have the ad selected by their peers to run during the Super Bowl.

Fiction: film director/producer, writer, and artist Tim Burton invites the public to work together online to pen a Stainboy-themed tale using Twitter.

Film: director/producer Ridley Scott creates a documentary entitled Life in a Day by combining footage from some of the over 80,000 user-generated YouTube video clips that depict how individuals from all over the world spent their day on July 24, 2010.

Music: online record label Crowdbands solicits the help of fans to make certain company-related business decisions as well as those that pertain to the label’s bands — what, for example, The Donnas should do when it comes to tour schedules and music collaborations.

The key here is for us as marketers to refrain from embracing crowdsourcing simply as a cost-cutting measure, taking unfair advantage of the time and talents of the masses, or forgetting that a clearly defined marketing strategy and professional implementation are still very much necessary. If we make sure to keep this all in mind throughout the process, then crowdsourcing can result in a mutually enriching experience that brings the marketer and the consumer that much closer together.

Photo credit: James Cridland

12
Jan
11

staying ahead of the curve

Today will be an important day for New York City Mayor Michael Bloomberg. With snowfall that began last night accumulating 5-9 inches (a good deal less than some forecasters had predicted), all eyes will be on the mayor to see how the city deals with things this time around. The city’s poor handling of the December 26 snowstorm, which dumped 20 inches of snow and brought New York to a near standstill, is still fresh in the minds of the New York City Council and many New Yorkers. No doubt, the mayor has wished a number of times over the past couple of weeks that he’d handled things differently then — as the well-known idiom goes, prevention is better than cure.

Too bad prominent brands such as Polaroid, Blockbuster, and MySpace didn’t take this to heart during their respective heydays.  As marketers of today, we can’t afford to make the same mistake. To stay ahead of the curve, we have to:

1. Properly define who the competition is: a restaurant business’ rivals, for example, are oftentimes not just other restaurants, but also manufacturers of prepackaged meals.

2. Diversify the business: that way, there’s always room for expansion and risk is minimized. (Failure in one area of the business will not automatically mean the death of the company.)

3. Continually assess and readjust strategy: what worked well last year or last month may no longer do so now.

4. Pay attention to what potential and existing customers are saying online: social networking sites, forums, and blogs give us the unprecedented opportunity to hear things straight from the horse’s mouth, which allows us to better identify consumer needs and desires.

What do you think it takes to stay ahead of the curve? And what companies do you believe have proven to have a good understanding of what they need to do to beat out their competitors?

Photo credit: Liza31337




Follow

Get every new post delivered to your Inbox.