Archive for April, 2011

27
Apr
11

can we risk not taking any risks?

Who hasn’t — at some time or another — fantasized about going on a coast-to-coast road trip with a handful of good friends? I’d guess very few of us.

Just a week or two ago, this fantasy became a reality for two friends when they traveled from New York to Los Angeles by way of Las Vegas. Only thing is that rather than drive themselves, they chose to take a yellow taxi. Time spent on the road? 6 days. Final fare owed to the cabbie? $5,000 (less a $12,000 discount)!

This was, obviously, an adventure they believed was worth it. But something, I’m sure, many around them felt didn’t quite make sense, especially considering that a JFK-LAX return flight currently goes for as little as about a tenth of that fare price.

In marketing, it’s easy when dealing with real dollars and budgets that we’re personally accountable for to fear doing anything outside the so-called safety zone. But if we don’t take any chances, we run the risk of missing out on creating some great products, services, and ideas.

Just think how different things would be now if no one had dared to create a mobile operating system to rival Apple’s iOS (Google’s Android), a digital device that fell somewhere in between a MacBook Air and an iTouch (Apple’s iPad), or a social network game centered around virtual farming (Zynga’s FarmVille).

Reminds me of a TV commercial a couple of years ago in which a man is trying to sell the idea of a new breakfast cereal made from pulverized corn to a room of businessmen. They wait politely for him to finish, but then immediately burst out laughing with one man asking, “What’s next? Bottled water?”

Photo credit: Daniel Flower

20
Apr
11

captivating a captive audience

While in the shampoo aisle at the drugstore the other day, I was greeted by a very loud “Hello there!” that almost made me jump. After getting over my initial surprise, I turned round to find myself eye-to-eye with a smiling, blond woman on the screen of a small LCD ad player. As a consumer, I felt somewhat violated. Here I was running errands, silently going through a to-do list in my head, only to be interrupted — quite abruptly — by some ad/promo piece. Had I made the conscious decision to push or touch the screen, this interaction would have been fine, but it really irked me that playback had been triggered by motion sensors.

Taking a step back and looking at this situation from the perspective of a marketer, however, allows us to see that we have a growing problem that can’t be ignored. The captive audiences taken for granted in yesteryears are no longer all that captivated — at least not by our advertising. Take a look, for example, at how things play out on the subway these days. Most riders are too busy listening to music, playing mobile games, or burying their heads in e-book readers to notice our advertising.

Getting in their faces with a loud, obnoxious message is, obviously, not the answer. But we do have to come up with creative ways to gently put ourselves back into the consumer’s circle of vision if we want to stay top of mind. Wouldn’t you agree?

Photo credit: ephotography

13
Apr
11

chameleon businesses — friends today, foes tomorrow

New York is home to a sizable number of slash kids… and adults. (We’re talking people who work a number of odd jobs while pursuing their dreams here, not folks walking around waving knives and other sharp objects.) We have the dancer/(slash) messenger/stand-up comic; the writer/yoga instructor/tutor; the musician/dog walker/waitress. Trust me, I could go on all day.

It’s so fascinating to see how these individuals are able to transform themselves effortlessly from one situation to the next. In the morning, they’re smiling as they ask how you take your latte. And then at night, they’re scowling as they scrutinize your outfit and I.D. card with a penlight at the door.

We’ve got a lot of notable slash kids in the business world, too. Amazon began as an online bookstore but now sells everything under the sun — car parts, jewelry, and even food. Apple, originally Apple Computer, is now also world-renowned for its iPod, iPhone, and iPad devices. And SXSW (South by Southwest), which started off as a 700-attendee music festival, has grown twenty-fold into a go-to event for anyone with ties to the music, film, or interactive industries. So as marketers we need to be constantly aware of how businesses are changing — evolving. A brand that may have started in an area far removed from where we are focused can — in the blink of an eye — become a very strong competitor. I mean, who would have thought back in 2004 that Google and Facebook would grow to become such serious rivals?

Photo credit: Art G




Follow

Get every new post delivered to your Inbox.